Company: CNC Laser Durban

Privacy Policy

CNC Laser Durban (“we”, “us”, “our”) is committed to protecting the privacy and personal information of all users, customers, suppliers, and visitors to our website. This Privacy Policy explains how we collect, use, store, protect, and process personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

By using this website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information:

  • Full name and surname
  • Company name and job title
  • Contact details (email address, telephone number, physical address)
  • Business-related information provided via contact forms or enquiries
  • Technical or service-related information relevant to CNC machinery
  • Website usage data (IP address, browser type, pages visited, cookies)

We only collect personal information that is necessary, relevant, and adequate for the purposes outlined below.

2. How We Collect Information

Personal information may be collected when you:

  • Submit an enquiry via our website
  • Request quotations, technical support, training, or services
  • Communicate with us via email, telephone, or online forms
  • Use our website (through cookies and analytics tools)

3. Purpose of Collecting Personal Information

We collect personal information to:

  • Respond to enquiries and provide requested information
  • Supply CNC machines, services, technical support, training, and maintenance
  • Manage customer and supplier relationships
  • Improve our website, services, and customer experience
  • Comply with legal, regulatory, and contractual obligations

We do not sell, rent, or trade personal information to third parties.

4. Protection and Security of Information

CNC Laser Durban takes reasonable technical and organisational measures to secure personal information against:

  • Loss or damage
  • Unauthorised access
  • Unlawful processing
  • Accidental disclosure

Security measures include, but are not limited to:

  • Secure servers and controlled access
  • Firewalls and antivirus protection
  • Limited access to authorised personnel only

While we take all reasonable steps to protect information, no system is completely secure, and we cannot guarantee absolute security.

5. Sharing of Information

We may share personal information only when necessary and only with:

  • Trusted service providers or contractors who assist us in delivering services
  • Regulatory or legal authorities when required by law

All third parties are required to maintain confidentiality and comply with applicable data protection laws.

6. Cookies and Website Analytics

Our website may use cookies to enhance user experience and analyse website traffic. Cookies do not collect personal information unless you voluntarily provide it.

You may disable cookies through your browser settings, however this may affect website functionality.

7. Your Rights in Terms of POPIA

In accordance with POPIA, you have the right to:

  • Access your personal information
  • Request correction or deletion of your information
  • Object to the processing of your personal information
  • Withdraw consent where applicable

Requests can be submitted in writing using the contact details below.

8. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

9. Changes to This Privacy Policy

CNC Laser Durban reserves the right to amend this Privacy Policy at any time. Any changes will be published on this page and will take effect immediately upon publication.

10. Contact Information

For any questions regarding this Privacy Policy or the processing of personal information, please contact:

CNC Laser Durban
Email: info@cnclaserdurban.co.za

Terms and Conditions

Terms and Conditions

Company: CNC Laser Durban

Terms and Conditions of Use

These Terms and Conditions govern the use of the CNC Laser Durban website and all products and services offered by CNC Laser Durban.

By accessing or using this website, you agree to be bound by these Terms and Conditions.

1. Company Information

CNC Laser Durban is a provider of CNC machinery, including fibre laser cutting machines, bending solutions, CNC routers, as well as related services such as training, technical support, repairs, and maintenance.

2. Use of Website

  • The content of this website is for general information purposes only
  • CNC Laser Durban reserves the right to modify or remove content at any time
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence

3. Products and Services

  • All products and services are subject to availability
  • Specifications, descriptions, and pricing are subject to change without notice
  • Images are for illustrative purposes only and may differ from actual products

CNC Laser Durban provides services based on industry best practices and does not guarantee uninterrupted operation of machinery beyond agreed service scopes.

4. Technical Support, Repairs, and Maintenance

  • Services are provided based on the information supplied by the customer
  • CNC Laser Durban is not responsible for faults arising from misuse, unauthorised modifications, or third-party interference
  • Preventative maintenance does not eliminate the possibility of future failures

5. Training Services

  • Training is provided for operational and safety guidance purposes
  • CNC Laser Durban is not liable for operator errors following training
  • Customers remain responsible for compliance with workplace safety regulations

6. Intellectual Property

All content on this website, including text, images, logos, technical material, and branding, is the property of CNC Laser Durban unless otherwise stated.

No content may be copied, reproduced, or distributed without prior written consent.

7. Limitation of Liability

To the maximum extent permitted by South African law:

  • CNC Laser Durban shall not be liable for any direct, indirect, incidental, or consequential damages
  • This includes loss of production, loss of profits, or business interruption
  • Use of the website and services is at the user’s own risk

8. Third-Party Links

This website may contain links to third-party websites. CNC Laser Durban has no control over the content or privacy practices of such websites and accepts no responsibility for them.

9. Warranties and Disclaimers

  • All services and information are provided “as is”
  • No warranties are given unless expressly stated in writing
  • CNC Laser Durban does not warrant that the website will be error-free or uninterrupted

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any disputes shall be subject to the exclusive jurisdiction of South African courts.

11. Changes to Terms and Conditions

CNC Laser Durban reserves the right to amend these Terms and Conditions at any time. Continued use of the website constitutes acceptance of the updated terms.

12. Contact Information

For queries regarding these Terms and Conditions, please contact:

CNC Laser Durban
Email: info@cnclaserdurban.co.za